1. Services (Piercings)
- All piercing services are non-refundable once completed.
- If you are unhappy with your service, please contact us within 48 hours, and we will assess the situation and may offer a reasonable resolution (such as an adjustment or check-up), at our discretion.
- We are not responsible for issues resulting from:
- Improper aftercare
- Failure to follow provided instructions
- Individual healing differences
2. Deposits & Appointments
- All deposits are non-refundable.
- Deposits secure your appointment time and are applied to your final service cost.
- If you need to reschedule, we require at least 24–48 hours’ notice (you can customize this).
- Missed appointments or late cancellations will result in the forfeiture of your deposit.
3. Jewelry & Products
- For health and safety reasons, all jewelry sales are final sale.
- We do not accept returns or exchanges on:
- Body jewelry
- Aftercare products
This policy ensures hygiene and client safety.
4. Exceptions
Refunds or replacements may only be considered if:
- A product is defective at the time of purchase
- There is a clear error made by our team
Any exceptions are handled on a case-by-case basis and are at the sole discretion of Pumpkin Piercing.
5. Acknowledgement
By booking an appointment or purchasing from Pumpkin Piercing, you acknowledge and agree to this No Refund Policy.